IMPORTANT - YOU SHOULD READ THIS CAREFULLY - YOUR RIGHTS

The Consumer Credit Act 1974 covers this agreement and lays down certain requirements for your protection which must be satisfied when the agreement is made. If they are not we cannot enforce the agreement against you without a court order. If you would like to know more about the protection and remedies under the Act, you should contact either your local Trading Standards Office or your nearest Citizens Advice Bureau.

Ownership of Goods:

During the hire period, the Instrument remains the property of the Retailer until 18 consecutive monthly hire payments have been made. You must not sell or dispose of it.

Insurance and Responsibility:

The Hirer is responsible for any loss or damage to the Instrument other than normal wear & tear. In the event of theft, the full value of the Instrument must be paid in full. We, therefore, recommend you insure the instrument.

Period of Hire:

You agree to hire the Instrument for a minimum of four months. After 4 months we will automatically begin to take monthly hire payments by direct debit if the Instrument is not returned to us. You can cancel this agreement at any time simply by returning the Instrument.

Continuous Payment Authority:

You authorize the Retailer to charge your account as payments become due in respect of this agreement.

Care of the Instrument:

You must take reasonable care to ensure that the Instrument is secure, adequately maintained, and is not liable to misuse. We must be notified of any loss or damage. If the Instrument is returned to us in need of repair or with wear and tear that is beyond reasonable, the cost of repair or depreciation to resale value is bearable by the Hirer.

Return of the Instrument:

It is your responsibility to return the instrument safely to us. We recommend that any returns are made in person or by using a national courier service and fully insured in case of loss or damage. Hire charges up to and including the month of return are non-refundable.

Change to your details or circumstances:

The Retailer must be notified immediately of any changes to your address, phone number, payment card details, bank account details or employment situation.

Cooling off period:

You have a 14 day cooling-off period during which you have the right to return the instrument for a refund. You will be charged for the time that you have had the Instrument in your possession. Goods must be returned undamaged in the original packaging, in brand new and unused condition.

Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date, or frequency of your Direct Debit GoCardless will notify you (normally 3 working days) in advance of your account being debited or as otherwise agreed. If you request GoCardless to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by GoCardless or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when GoCardless asks you to.

Sax.co.uk & Clarinet Flute London are trading names of Saxophones Ltd Company No: 04552998 Reg. Office (not for correspondence) : 601 London Rd, Westcliff-on-Sea, Essex SS0 9PE VAT Registration no: 621 6491 51.

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