Full-Time - Tuesday - Saturday

25 Days Holiday + Bank Holidays

SAX, the world’s premier saxophone shop, is dedicated to offering top-quality instruments, accessories, and unparalleled customer service to saxophonists of all levels. We are seeking an enthusiastic, knowledgeable, and business-savvy Workshop Manager to join our team and help us maintain and enhance the exceptional experience we provide to our customers.

Key Responsibilities

- Execute expert-level repairs and maintenance on customer and stock instruments, with an emphasis on saxophones.

- Develop and implement strategies to continuously improve workshop efficiency and service quality.

- Maintain a clean, organized, and well-equipped workshop environment.

- Prepare and set up instruments for both e-commerce and in-store orders, ensuring they meet our quality standards.

- Clearly and patiently explain repair processes and solutions to customers, catering to both beginners and professional musicians.

- Collaborate effectively with Sales, Workshop, and Logistics teams to ensure smooth daily operations and timely completion of tasks.

Qualifications and Skills

- Proven experience in woodwind instrument repair, with a strong focus on saxophones.

- Ability to deliver consistent, high-quality repair work under time constraints.

- Strong problem-solving skills with a proactive approach to workshop management.

- Excellent communication and customer service skills, with the ability to convey technical information in a clear and accessible manner.

- A team-oriented mindset with the ability to collaborate across different departments.

How to Apply

Interested candidates should send their CV and a cover letter detailing their relevant experience and passion for music to jamie@sax.co.uk Please include "Workshop Manager Application" in the subject line

We look forward to hearing from you!

Job Type: Full-time

Work Location: In person

Start Date: ASAP